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FAQ

FAQ

WHAT IS TOORA LOORA?
Toora Loora is a Seattle-based children’s clothing brand that brings together quality, functionality and style. Created by parents, for parents, each piece is created with care and inspired by our little ones. From the fabric, to the patterns and finishing touches – every detail has been thoughtfully designed to ensure comfort and functionality.
WHAT SIZES DO YOU CARRY?
At this time, Toora Loora offers 8 sizes of clothing; 0-3 months, 3-6 months, 6-9 months, 9-12 months, 12-18 months, 18-24 months, 2T and 3T. If we do not currently stock the size you are looking for, please check back regularly as we plan to add additional sizes in the future. On the lookout? Send us an email and we’ll be sure to keep you up to date when new sizes are added.
ARE THE GARMENTS AND FABRICS SAFE FOR MY LITTLE ONE?
The safety of your little one is a top priority at Toora Loora. Yes, all garments have been tested and certified according to the United States Consumer Product Safety Commission's standards. We also take pride in the fact that we partner with suppliers that are environmentally responsible and prioritize sustainable manufacturing practices with Toora Loora fabrics.
WHAT IS MODAL?
Modal is an environmentally-friendly, semi-synthetic fabric made from beech tree pulp, whose lightweight, stretchy and breathable nature make it a perfect choice for children's apparel. Please refer to Our Fabrics page for more information.
WHY DID YOU CHOSE TO USE MODAL IN YOUR CLOTHING?
We specifically chose Modal for its stretchiness and its softness, which make it ideal for children’s clothing. Modal is also breathable, resists shrinking, is color fast and has low pilling. Please refer to Our Fabrics page for more information.
DO YOU SELL AND/OR SHIP INTERNATIONALLY?
Not at this time.
DO YOU CHARGE FOR SHIPPING?
We are proud to offer free shipping on all orders. We also offer free shipping for approved returns and exchanges. Please refer to our Shipping & Returns page for more information.
WHAT IS THE RETURN POLICY?
We accept returns initiated within 30 calendar days of the initial purchase. Returns can be initiated with an online request or by emailing us at info@tooraloora.com. Simply login to your Toora Loora account, click on the ‘Returns’ link, and complete a return request. For additional terms and instructions please visit the Shipping & Returns page. 
DOES TOORA LOORA OFFER A MILITARY DISCOUNT?
Yes - we are very proud to offer a 15% Military Discount to all active duty reservists, National Guard, and veterans. To qualify, please create a Toora Loora account online, and simply email a copy of your Military ID (or alternative proof of service) to info@tooraloora.com. Once verified, we will add you to our Military Customer Group and a 15% discount will automatically be applied to your cart when you are logged into your account and shopping our online store. Note: The 15% discount code cannot be used in conjunction with any other promotional discount codes.
HOW IS TOORA LOORA GIVING BACK AS A COMPANY?
Make a difference with every purchase! Toora Loora donates 5% of our profits to Babies of Homelessness, a local volunteer organization that relies 100% on donations to help babies in need. Our founder also serves on the Babies of Homelessness committee. Visit the Giving Back page for more information.
DO YOU HAVE A BRICK AND MORTAR STORE?
Not at this time. However, visit our Stockists page to locate a Toora Loora retail partner in your area. Customers are also welcome to visit the fulfillment center in Snohomish, WA, to meet the team and shop the inventory.
DO YOU WHOLESALE?
Yes, we are always looking to partner with likeminded retailers. Please email wholesale inquiries to wholesale@tooraloora.com.
ADDITIONAL QUESTIONS?
Postal Address: 13113 S Echo Lake Road, Snohomish, WA 98296